CSI tools
CSI Emergency Request - for compliant emergency access provisioning to solve issues in SAP
CSI Emergency Request (CSI ER) is an ABAP\4 based solution to manage and control emergency activities in SAP systems.
SAP data needs to be secured. Users only need access to functionality that they need for their function. But what about issues in the SAP system that needs to be solved? Temporary broad(er) access rights are sometimes needed to solve issues. But the usage of this needs to be monitored and controlled.
The Emergency Request Engine is an automated emergency procedure with firefighter capabilities to mitigate the risk and to allow a timely response of the intervention (IT, business owner, key user,…) team, to provide broad access to a SAP system with full evidence logging. CSI Emergency Request allows users to request an emergency session through a dedicated user ID. The credentials are created and communicated automatically to the person who made the request. The actions performed by the dedicated users are traced automatically through the security audit log and reports are emailed to the emergency user owner with notification of usage and log information.